---
title: Why am I unable to send a withdrawal request?
description: "To be able to send a withdrawal request you must first pass the KYC process. 1- Log into the Portal 2- Click on ‘Contact us’ and fill the Contact Form with subject ‘Payment’ then select ‘Withdrawal Request’ 3- Type Message:…"
url: "https://ms.wmmarkets.com/knowledge-base/promotions/why-am-i-unable-to-send-a-withdrawal-request/"
updated: "2024-10-09"
category: Promotions
---

# Why am I unable to send a withdrawal request?

To be able to send a withdrawal request you must first pass the KYC process.
 1- Log into the Portal
 2- Click on ‘Contact us’ and fill the Contact Form with subject ‘Payment’ then select ‘Withdrawal Request’
 3- Type Message: Please check my documents and pass the KYC in order to send a withdrawal request.